Markopolo Career - Life at Markopolo

Product Manager - Customer Lifecycle & Success

Job Description:

We're looking for a customer-centric, sales-focused Product Manager who owns the complete customer journey from first demo to long-term success. You will be the strategic bridge between our customers' needs and our product development, ensuring every touchpoint drives value and revenue growth.

This role goes beyond traditional product management—you'll be deeply embedded in customer success, sales enablement, and product roadmap execution. If you're passionate about turning customer insights into product wins and love the challenge of managing the full customer lifecycle, this role is for you.

Key Responsibilities:

Customer Lifecycle Ownership:

Own the complete customer journey from demo experience through onboarding, activation, expansion, and renewal
Partner closely with Sales to improve demo-to-trial conversion rates and identify product gaps that lose deals
Design and optimize onboarding flows that drive faster time-to-value and higher activation rates
Work with Customer Success to identify expansion opportunities and reduce churn through product improvements

Sales-Focused Product Development:

Regularly join sales calls and customer meetings to understand real customer pain points and objections
Translate customer feedback and sales team insights into actionable product requirements
Create compelling product narratives and demo scripts that showcase value for different customer segments
Track and optimize key revenue metrics: trial-to-paid conversion, expansion revenue, and customer LTV

Technical Execution & Roadmap Management:

Write detailed Product Requirements Documents (PRDs) that translate customer needs into clear development specifications
Work directly with engineering teams to prioritize customer-driven features and ensure on-time delivery
Manage product roadmap based on customer impact, revenue potential, and strategic importance
Set clear deadlines and success metrics for all customer-facing product initiatives

Customer Research & Success:

Conduct regular customer interviews, surveys, and feedback sessions to identify improvement opportunities
Analyze customer usage patterns and success metrics to proactively identify at-risk accounts
Collaborate with Customer Success to create in-product experiences that drive adoption and reduce support burden
Build customer advisory programs and beta testing initiatives for new features

Cross-Functional Leadership:

Lead weekly customer feedback sessions with Sales, CS, and Engineering teams
Present customer insights and product performance to executive leadership
Coordinate with Marketing to ensure product messaging aligns with actual customer value delivered

Required Skills and Experience:

2-4 years of Product Management experience with proven track record of customer-centric product development
Direct sales/customer-facing experience - comfortable joining customer calls and translating business needs into product requirements
Strong technical background - ability to write detailed PRDs and work effectively with engineering teams
Experience with SaaS, MarTech, or AI-driven products strongly preferred
Customer lifecycle expertise - understanding of onboarding, activation, expansion, and retention strategies
Proficiency with analytics tools (Mixpanel, Amplitude, PostHog) and customer feedback platforms
Excellent stakeholder management - proven ability to align Sales, CS, Engineering, and Marketing teams
Results-driven mindset - track record of improving key customer and revenue metrics through product improvements
Strong written and verbal communication skills - able to present complex product concepts to both technical and business audiences

Preferred Experience:

Previous experience in customer success or sales roles
Background in B2B SaaS with complex customer onboarding requirements
Experience with customer feedback tools (Pendo, FullStory, Hotjar) and customer success platforms
Knowledge of AI/ML products and data-driven customer experiences

What We Offer:

Competitive monthly compensation of up to USD 1000
Direct customer interaction and ownership of revenue-impacting product decisions
Opportunity to shape product strategy at a fast-growing AI startup backed by global investors
Remote-first culture with flexible working hours
High-impact role with direct influence on customer success and company growth
Collaborate with passionate, results-driven teammates across countries
Professional development opportunities in product management and customer success