Refund Policy

Eligibility for Refunds

We offer refunds for our SaaS products subject to the following conditions:

• Refunds will only be issued within the first 15 days of your initial purchase.
• You must submit a refund request within the specified refund period to be eligible.
• To be eligible for a refund, your request must be based on a valid reason, such as:
• a. Technical issues that prevent you from using the software as intended.
• b. If we fail to provide essential features or functionalities, as described in our product documentation.
• c. Unauthorized charges or billing errors.
• d. Dissatisfaction with our services, provided that you have given our customer support an opportunity to address your concerns first.

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Non-Eligible Refund Situations

Refunds will not be issued under the following circumstances:

• If the refund request is made outside of the specified refund period.
• If the software was purchased through a third-party distributor or platform, as the refund process may be subject to their policies.
• If you have violated our Terms of Service or End User License Agreement (EULA).
• If you are using our SaaS on a free trial or freemium basis, as we offer the opportunity to evaluate our product before making a purchase.

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How to Request a Refund

To request a refund, please follow these steps:

a. Contact our customer support team at support@markopolo.ai to explain the reason for your refund request.

b. Provide all necessary information and documentation to support your request, including your order number, contact information, and any relevant details.

c. Allow us a reasonable amount of time to review and process your request.

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Refund Process

Once we receive your refund request and determine that you are eligible for a refund, we will process the refund within 15 business days. The refund will be issued using the same payment method used for the original purchase unless otherwise agreed upon. You will receive an email notification when the refund has been processed.

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Changes to the Refund Policy

We reserve the right to make changes to this Refund Policy at our discretion. Any updates or modifications will be posted on our website, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically to stay informed about our refund practices. By using our SaaS products, you agree to this Refund Policy and our Terms of Service.